For assistance please contact our Support Centre -  
  New Zealand:   0800-250-000   Tollfree in New Zealand
 
   
  Rest of the World : +64-3-341-2698
 
   
  Email: info@railnewzealand.com
 
  Fax: +64-3-339-3837
  Group information groups@railnewzealand.com
 

Our Support Centre is manned : (New Zealand Standard/Summer Time)
Monday to Friday 8.00am to 7.00pm
Saturday, Sunday & Public Holidays 8.00am to 7.00pm
New Zealand Public Holidays Not Open Christmas Day - 25 December
New Zealand Local Time:
 
   
 
 
Quick Answers
Luggage
Seating
Bicycles, Pets, etc
Requiring Extra Assistance
Check In Time
Accommodation
Fare and Booking Information
Fare Cancellations and Refunds
 
Other Train Services
 
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